Shipping

SHIPPING COUNTRIES

We ship to zones list below:

  • Zone 1: United States;
  • Zone 2: Canada and Europe;
  • Zone 3: Rest of the World.

SHIPPING PRICE

Please refer to the table below for shipping price:

Zones Shipping Price
Zone 1 Free
Zone 2 Free
Zone 3 $4.95

 

Customs
For international shipment, the recipient is responsible for all the customs charges by his/her country. Since the customs policy differs from country to country, to be comply with the law and regulations of your country, we recommend you to contact your local customs office for more information before you make any order.

Please Note:

The address we ship to should be the shipping address customer fills in the order check out (that will shows on the purchase notification email). Please remember to offer correct shipping address, once the parcel shipped out, it does not allow changing the shipping address anymore. And we will not be responsible for item loss because of wrong or undeliverable address.

 

SHIPPING TIME

After you place the order, we will proceed the order within 24~48 hours on weekdays and 48~96 hours during weekends and other holidays.  Please refer to the table below for an estimated shipping time.

Zones Estimated Delivery Time
Zone 1 7 - 14 days
Zone 2 14 - 28 days
Zone 3 28 - 35 days


If you can’t receive packages within 4 weeks, please kindly inform us.  However, it may delay due to industrial strike action, severe weather, custom inspection, postal delay or peak seasons, such as Christmas/New Year Holidays.

 

SHIP OUT NOTIFICATION

Usually when the parcel leaves the warehouse you will be updated of the date and related shipping information such as registration/tracking number to customer’s email that registered on www.moonlampstore.com.